Refund policy

Refund Policy

Refunds, returns, and exchanges (Consumer)

You are solely responsible for your purchase, please choose your products carefully before placing your order with us.

You can choose a refund or exchange if an item has a significant problem. This is when the item:

• Has a problem that would have stopped someone from buying the item if they had known about it.
• Is unsafe.
• The packaging has been damaged, or the food is spoiled.

In exceptional circumstances, customers may opt to return their purchase due to a change of mind. We kindly request that such returns be initiated within 30 days from the date of purchase. Please note that the customer shall bear the cost of return shipping. 

If you have any further questions, please don’t hesitate to contact us at info@fureeze.com.au

Refunds, returns, and exchanges (Business)

For business orders, businesses (the recipient) is responsible for 100% of the returning shipping cost. Upon receiving the stock, we will process the refund of the received items at the purchase price within 3 business days.